The Relay Podcast, Ep 11: AI in Healthcare: How Bettr AI’s “Sophie” Can Transform Patient Care

What happens when artificial intelligence meets patient care? On this episode of The Relay, host Val Emmons, sits down with the team from Bettr AI to break down how AI is already changing healthcare — and why the future may be closer than people realize. Scott Birdwell and Michael Knowles explain how Bettr AI’s virtual healthcare assistant “Sophie” helps patients stay connected to their care teams between doctor visits, reminds them to take medications, tracks health trends, and helps prevent avoidable ER visits and hospital readmissions. The conversation dives into transitions of care, patient communication, caregiver support, AI privacy concerns, healthcare burnout, remote care, and why AI should support — not replace — the human side of medicine.

This episode also explores:

--How AI can improve patient engagement

--Why the time between doctor visits and the transition of care are healthcare’s biggest blind spots

--Concerns about privacy, trust, and data security

--How healthcare leaders can responsibly adopt AI

--Why future healthcare may revolve around proactive care instead of reactive treatment If you work in healthcare, IT, care for a loved one, or are curious about the future of medicine, this is a conversation you do not want to miss.

Hosted by Val Emmons 📌

The Relay Podcast is sponsored by the National Transitions of Care Coalition (NTOCC)