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"Grief & Grit: Leadership in Turbulent Times"



Please join NTOCC at 11am CDT/12pm EDT for an in depth overview on:

"Grief & Grit: Leadership in Turbulent Times"

Presented by
Melanie A. Prince, USAF, Colonel, retired
MSS, MSN, BSN, NE-BC, CCM
President, CMSA 2020 - 2022

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) and the National Transitions of Care Coalition (NTOCC).  ABQAURP is accredited by the ACCME to provide continuing medical education for physicians.

The American Board of Quality Assurance and Utilization Review Physicians, Inc. designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ABQAURP is an approved provider of continuing education for nurses. This activity is designated for 1.0 contact hours through the Florida Board of Nursing, Provider # 50-94.

Abstract:The year 2020 has brought unprecedented chaos to organizations and practice settings.  Leaders must lead in the face of personal and professional losses as the world copes with a historical pandemic.  

This session will discuss attributes leaders must exploit in order to be effective in achieving organizational goals.
Melanie A. Prince, is the President of Case Management Society of America (CMSA).  She served 30 years in the armed services, retiring in the rank of Colonel assigned to Headquarters Air Force where she was responsible for developing strategies to eliminate interpersonal violence in the military and advanced the Air Force Surgeon General’s global health care strategy.  She is also President, Care Associates Consulting specializing in case management program development and education.

Melanie is a certified case manager and medical-surgical nurse with over 30 years of progressive leadership responsibilities and diverse clinical experiences in emergency medicine, inpatient care, disaster management, ambulatory health, population health and medical management. 

Her excitement and confidence in the principles of case management led to the inauguration of the Air Force’s first independent Nurse Managed Clinic staffed exclusively by nurse case managers, where patient outcomes were game-changers for medical management and population health.  

Recognized for fusing business acumen with clinical expertise to launch award-winning programs, Melanie is considered a subject matter expert in case, disease, utilization management and LEAN strategy management. Melanie is a graduate of Air University in Montgomery, Alabama, where she earned a Master’s Degree in Military Strategic Studies.  She also has a Master’s Degree in Nursing with a concentration in Case Management from University of Arizona, and a Bachelor’s Degree in Nursing from University of Louisiana, Lafayette.   Melanie served as Adjunct Professor, Trinity Washington University teaching courses in Health Assessment, Disaster Preparedness for Nurses, and Health Care Leadership.

Active in professional organizations, Melanie has been elected to local and national leadership positions, as well as appointed to national advisory roles for the CMSA, including Chapter President and Treasurer, National Board Director, Secretary, Public Policy Committee and Case Management Industry Leadership Coalition member, Military Liaison and Advisor to the CMSA National Board.  As one of the founders of the DOD/Veterans Affairs Military Day, Melanie launched a forum that brought clinical case managers from diverse backgrounds who served wounded warriors and other clients, into a full day of workshops, collaborations, and professional development. 

Melanie has been a frequently requested speaker, including annual CMSA conferences, and penned case management content, editorials, policy, and training in various publications for both military and civilian audiences.  A distinguished leader and mentor in her profession, she has won numerous awards including the distinguished CMSA Chapter, 2003, National Case Manager of the Year, 2004 and various military decorations, including Defense Meritorious and Legion of Medal awards.

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